After sales
Returns & Refunds
Something wrong with your order? Here's exactly how to send it back and get paid, with no forms and no chatbot in the way.
How to return
- 1
Email us within 7 days
Send support@idgamerush.com your order number and what's wrong with the item. A photo helps if something is damaged.
- 2
We reply in 24 hours
You'll get a return address and the instructions for sending the item back.
- 3
Ship it back
Pack the item with all its parts, cables and manuals in the original packaging.
- 4
Money back
We refund your original payment method once the parcel arrives and we've checked it over.
When we take it back
- It arrived damaged.
- It doesn't work, or stops working.
- It's the wrong item, or parts are missing.
- Reported within 7 days of delivery.
What we can't take back
- Orders reported after the window above.
- Items modified or damaged by use after delivery.
- Items missing their packaging or accessories.
- Orders you simply changed your mind about — we only take back items with a problem.
Damaged or defective
Faults can show up after a few sessions, so you have 14 days for those. Send a photo and we cover the return shipping, then either send a replacement or refund you in full — your choice.
Refund or replacement
Tell us which you'd rather have when you write in. There's nothing to settle first: the return trip is on us for every item we take back.
When the refund lands
Refunds go back to the card or account you paid with once your parcel reaches us and we've checked the item. Banks usually post it within 5–10 business days after that; PayPal is normally same-day. You'll get an email the moment we process it.
Report a problem
Email support@idgamerush.com with your order number and what went wrong. We answer within 24 hours, 7 days a week.
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